Location: London - Richmond

Salary: £23,500 + £1,000 Sign on Bonus

Start Date: September 2025

Purpose

To deliver consistently high levels of customer service to our clients - a clear point of difference so all of our clients leave satisfied in the knowledge that they are getting the best outcomes that the market is able to offer as a result of using our services.

About the team

The Hive is a reimagined lead generation and customer service department for the Savills UK business. Residing in Richmond, the Hive is made up of two teams. The Outbound team support Lettings and Sales, while the Inbound team support the whole UK business.

Day to day duties

• Answer incoming calls and provide accurate and complete information in a timely manner
• Resolve customer inquiries, ensuring that the customer's needs are met
• Maintain a high level of knowledge about the company's products, services, and processes
• Follow established procedures for handling customer inquiries and complaints
• Upsell additional products or services to customers, as appropriate
• Accurately document customer interactions and maintain detailed records of customer inquiries
• Adhere to established call handling and customer service standards
• Understand the company's organisational structure and marketing campaign

Required Core Competencies

• Supporting & Co-operating
• Interacting & Presenting
• Adapting & Coping
• Organising & Executing
• Achieving Personal Work Goals & Objectives
• Deciding & Initiating Action

Training

Customer Service Apprenticeship, Level 2 or Level 3 (depending on experience).

On the job training is provided to ensure all the required knowledge and experience is obtained throughout the apprenticeship to qualify successfully.

How you’ll make an impact

• Good communication and organisational skills
• Word and Excel capabilities
• Good written, presentation and numerical skills are essential
• Excellent communication skills
• Diligent and detail driven
• Able to work individually and as part of a team
• Punctual, reliable, keen and enthusiastic
• Thirst for knowledge and self-motivated

Working Week

Five full days in the office, working hours 9:00am to 5:30pm. One of these days each week will be dedicated to apprenticeship studies whilst in the office.

Career Development

We will provide the full suite of Savills training programme including mandatory health and safety and office training, as well as specific training relevant to your role.

We ensure that your Continuing Professional Development (CPD) is current and that all staff are fully up to date with changes to legislation and business needs.

Entry requirements

GCSE English and Maths at Level 4 (Grade C) or above is a mandatory requirement and you may not apply if you are currently studying for or already have a degree.

You must be eligible to live, work and remain in the UK, within 1 hour’s commute of the office you are applying to.

Assessment for this role

• Application Form – CV and essay question
• Personality Profile
• Interview (including presentation)

Benefits

• Permanent Contract for all apprentices, as opposed to a training contract
• Interest free season ticket loan
• Pension Scheme – Royal London
• Training
• 25 days annual leave
• Employee discounts - save money using our MyRewards on thousands of discounts and offers
• Pitch your idea to our Board via the Savills Dragons Den (Innovation and growth initiative)
• Sports activities (Hockey, Netball, Skiing, Rugby, Football, Cricket, Badminton & Squash)
• Employee Assistance Programme – A 24 hour service available to all staff and completely confidential
• Discretionary bonus scheme
• Cycle to Work Scheme
• ShareSave - Save As You Earn share option scheme

Savills Culture

https://www.youtube.com/watch?v=yf_-G1TlJBI

Savills is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our teams will be truly representative of all sections of society and each employee feels respected and able to give their best. We attract, recruit and retain the best people in property. Right across the world, and in areas of property as diverse as real estate management and venture capital funding.
Please note, we will use your personal data to respond to your application. For further details, or to view our Privacy Notice or Group Equality & Diversity policy, see our website - savills.co.uk. Please note that all applications will be screened without your personal details on them. We will also ask you, as part of the application to complete a RARE contextual data form, in order to support our screening process and identify out performers.
Savills is a Disability Confident Committed Employer and is an accredited Living Wage Employer.
Savills is a signatory of the Race at Work Charter – committing to the equality of opportunity in the workplace for all.